You fix computers, right?
Sunday, January 21st, 2007A surprisingly high number of the people I know who work in Technology Operations roles around the industry have parents who think they fix broken Outlook installations for a living. This is a not a reflection on their parents, per se, but rather it represents the challenge of distinguishing an Operations role from an IT role. Most people who work in any modern organization have interactions with IT staff, making the identification quite easy (Oh, that’s what little Johnny does). The problem with this identification is that it is probably wrong.
DISCLAIMER: This is also not a negative reflection on IT staff. Certainly, there a distinction between the roles, but I mean absolutely no disrespect of any kind to the helpful and hardworking people who keep computing systems running everywhere.
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