There are a number of different ways to inform your customers of an outage. I’ve previously discussed how 365main and Amazon Web Services did this fairly well in the past. Unfortunately, Limelight Networks customers are hearing about issues with their CDN via GigaOM.
Archive for the ‘Uncategorized’ Category
How NOT to Inform Your Customers of an Outage
Monday, December 8th, 2008Complexity and the 4 a.m. test
Sunday, September 14th, 2008
With most technology, it’s a given that there’s almost always More Than One Way To Do It (unless you worship Python). There are always those situations where choices must be made, and different people use different yardsticks to decide. Some try to minimize “cost,” either up-front development cost or long-term engineering cost. The smarter ones have recognized the concept of “Technology Debt” as addressed by several observers. As a leader in Operations, however, I tend to subscribe to my own rule: the 4 a.m. rule.
Introductions
Friday, July 7th, 2006Hello! I’m Jacob Rosenberg, and I work in AOL’s Operations group. I started this blog to get into the conversation about what’s going on in the industry, and to give back to the community which has grown up on the Internet.